About This Research
Research Purpose
This diary study explores the lived experiences of people with visible differences when encountering facial recognition technology (FRT) in everyday life.
We want to understand:
- What types of FRT cause the most difficulty
- How these failures impact daily life
- The emotional and practical consequences of exclusion
- What accommodations or alternatives would help
Background
Face Equality International's 2024 survey revealed that people with visible differences experience significant difficulties with facial recognition software across many contexts—from e-gates at airports to banking apps and smartphone unlock features.
This diary study, conducted by researchers at Northumbria University in collaboration with Face Equality International, builds on that research by capturing experiences as they happen, providing richer detail about the circumstances and impact of FRT failures.
Research Team
This research is conducted by Northumbria University in partnership with Face Equality International, as part of the Visibly Invisible campaign for digital inclusion.
Face Equality International
Face Equality International is an alliance of charities and support groups worldwide working to promote face equality. Their vision is for people with visible differences to live freely, without indignity or discrimination.
Northumbria University
Northumbria University is a research-intensive modern university with a commitment to inclusive technology design and digital accessibility research.